If things in the world were like programming objects, they have sets of attributes, also known as traits, and commonly referred to as the quality of the object.
performance
How well does the product work?
features
What additional features does the product have compared to similar products?
reliability
Can the product be tested to work reliably without fail>
conformance
Does the product meet expected standards and compatibility?
durability
Will the product last against the test of time?
serviceability
How quickly and efficiently can the product be repaired or serviced?
asthetics
Does the appearance of the product appear good?